Gold

This will suit a sme’s and primary schools where a regular technician is required for a whole day or two half day slots per week.

In addition to contract basics, you are guaranteed to receive 7 hours allocated support time each week. This means that if all the reported faults are resolved our engineer can work on maintenance and prevention. We can visit classrooms and offices to check for unreported issues and schedule tasks designed to improve the running of your entire ICT infrastructure. As a result of this, we can find problems before they arise.

Because of the commitment shown to ICT in your school, we will also perform emergency onsite or remote maintenance, outside of your allocated support time, in addition to the ‘always on the end of the phone’ approach of the basic contract. All new contracts get 10% discount in their first year.

  • Guaranteed to receive 7 hours allocated support time each week
  • Free Helpdesk for ICT
  • Free Helpdesk for Premises Management
  • Free Asset Manager for ICT and AV Equipment
Curriculum Training Programs – One program available for free per year (additional costs apply for more).
Creation of an inventory list of all ICT and Audio Visual Equipment and yearly audit.
  • Install any software from supplied disk
  • Setup and maintain administration staff emails
  • Data file management – setting up shared folders
  • Network workstations – Installation & support
  • Install Peripheral, printers, scanners, digital cameras
  • Windows and Antivirus updates
  • Admin Software support for MIS & Finance packages (A support contract must be in place with the relevant companies)
  • Remote Desktop Support
  • Automatic onsite visit ***
  • Software Installation and Updates
  • Windows and Antivirus Updates
  • Setup and maintain curriculum staff and pupils emails
  • Hardware Support (Workstations)
  • Install & Configure new workstations****
  • If faulty and out of warranty, we can replace all components at cost to the school
  • Hardware Support (Laptops)
  • Install Memory modules and new hard drives
  • Install & Configure all peripherals
  • Troubleshoot all problems
  • Support curriculum software (with software vendors)
  • Report to the ICT Coordinator on all issues
* : If not remotely solvable; Doesn’t require 3rd Party; Doesn’t require consumables/parts
** : School must ensure a replacement bulb is available onsite
*** : Applies to IWB and Admin computer failure – Printing issues are not included
**** : Gold/Silver/Custom: More than three may be chargeable.
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